Airtasker
Airtasker Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Airtasker has 1.6 star rating from 125 reviews and only 2% would likely recommend, with consumers mostly dissatisfied.
Key Takeaways for Future Customers
- Check recent Airtasker reviews before hiring to gauge reliability and pricing.
- Expect slow or limited customer service response when disputing payments or refunds.
- Keep records of payments and communications in case you need a refund or to escalate disputes.
Negative Feedback / Risk Areas
- Repeated reports of withheld or delayed payments and verification issues.
- Poor or nonexistent customer service and no working phone contact.
- Frequent complaints about cancellations, no-shows, and difficulty obtaining refunds.
Positive Feedback
Some users find the platform convenient and easy to find help, but praise is rare compared with the volume of customer service and refund complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Airtasker has 1.6 star rating from 125 reviews and only 2% would likely recommend, with consumers mostly dissatisfied.
Key Takeaways for Future Customers
- Check recent Airtasker reviews before hiring to gauge reliability and pricing.
- Expect slow or limited customer service response when disputing payments or refunds.
- Keep records of payments and communications in case you need a refund or to escalate disputes.
Negative Feedback / Risk Areas
- Repeated reports of withheld or delayed payments and verification issues.
- Poor or nonexistent customer service and no working phone contact.
- Frequent complaints about cancellations, no-shows, and difficulty obtaining refunds.
Positive Feedback
Some users find the platform convenient and easy to find help, but praise is rare compared with the volume of customer service and refund complaints.
Media from reviews
*** service and not receiving payment for work
- - I completed multiple tasks but haven't been paid.
- - Airtasker chat replies take 24 to 48 hours, but I never get a response.
Multiple times I've completed tasks and have not received payments for them for multiple different reasons. When I attempt to contact Airtasker, I'm told to leave messages through their chat and somebody will respond between 24 to 48 hours, but I never, ever, ever, ever, ever, ever get a damn response, and I'm sick of this ***
- Easy to book work
- Not paid for jobs and cannot receive assistance from airtasker
Preferred solution: $250
User's recommendation: STAY AWAY
Melbourne, Victoria
I did my job but the taker is not releasing the payment
- - Could not clean oven and shower; tasker said fine.
- - He inspected later and refused payment.
- - I did as asked, but he lied about the room count.
I did my job. I told the tasker I couldn't do the oven and shower; it was too hard for me to clean.
He said that's fine. He went to inspect it the next morning and didn't say anything until I texted around 1 PM. He replied saying he was not releasing the payment because it was not up to what he wanted, but I did everything as said in the task. He even lied about how many rooms there actually were.
I wasted all my cleaning products. I tried asking if I could come back; he said no, I'm not good enough, and now he won't work out halving the payment or give me the same amount of the payment.
- Idk
- Idk
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Acount issue
Want to add my ID keepas as I misplaced it, but I have a screenshot of it and want to send it as I have completed a task and have payment waiting. Can you help?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Airtasker paid him $600 now his phone is off he rescheduled twice
- - The appointment was rescheduled twice and the person did not show.
- - I paid $600 cash for the grass; no contact number to recover my money.
Person has rescheduled twice and has not turned up todayHe asked me to pay him $600 extra in cash for the grass purchase which I did turn up for the job. His disconnected his phone and Ive tried contacting them but there is no contact number to try get my money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Verrify
- - Waiting for account verification after completing a task.
- - Waiting for ID verification after ID submission.
- - May take legal action to recover money.
still waiting for my acc to get verified as I am waiting for payment as I completed a task. Thank you, as I need to get paid for bills.
Thank you, or I might have to take legal action to get my money as I have sent through my ID and still waiting to get verified. Thank you.
Preferred solution: Full refund
User's recommendation: not good communicstion
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Acc verrify
wating 5 days now to get my acc verrified and completed a task and waiting for my payment and i have uploaded my Id
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFind out why I haven't receive my money yet
- - Account verification shows pending review after documents provided.
- - Paid for work on 14 September 2025, but payment hasn't been received yet.
It says verify account so, I have provided everything and still saying it's pending review.
I have been paid for the work that I have done on the 14th September 2025 and I still haven't receive my money so, please let me know what's going on. This is not fair I did the job and airtasker is holding or getting paid for the work that I did.
- You get jobs to get done and get paid for
- Working hard for the task and not getting paid for so not happy with it
Preferred solution: Full refund
Los Angeles, California
Embezzlement in the Los Angeles office
- - LA office embezzles funds from the parent.
- - Funds for advertising are pocketed via fake tasks by two individuals and split with city manager.
The Los Angeles office is embezzling tens of thousands, if not hundreds, of dollars from the parent company, and there is no way to inform corporate. The money was designated for advertising and is being pocketed by two individuals using fake tasks that are never accessible to taskers and never actually completed. The money is divided and split between the city manager and his puppet.
User's recommendation: Avoid this site at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo *** will respond when you have a problem..fucking ai crap
This site is *** no *** will contact you, when there is a problem. Tries for ages to log in and the *** site can't verify email
- Its trucked
Preferred solution: Some *** to answer the phone
User's recommendation: Don't use airtasker
I realised the money and very unsatisfied with the work
- - Cleaner was hired to clean walls, skirting boards, and doors.
- - They missed doors and skirting boards in every room and I want my money back.
I have just purchased a house and I asked the cleaner to clean all the walls, skirting boards, doors and get rid of the dirt/dust and they have missed every single door and skirting boards in every single room
Very bad job done I want my money back
Melbourne, Victoria
Air tasker get money from me and don’t want to return it
Airtasker told me to do the task cheaper and send a quote to me and pay in deposits and then disappear and refuse to return the money back
Paymenr
- - Payment is overdue by a week; task completed and verified.
- - If payment is not received by 12 PM Melbourne time, I will charge 1000 AUD per hour.
I have not been paid in a week and I am verified and it has been a week since completing the task. If my money isn't paid to my account by 12 PM Melbourne time, I will be charging 1000 AUD for every additional hour I have to wait past 12 PM Melbourne time.
Preferred solution: My payment thats been held for a week for no reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Restricted account for wrong reason
- - Account is restricted, hindering discussions and price quotes.
- - Pricing can’t be quoted until hours are known and the customer is consulted.
Why has my account been restricted? In my comments to this customer, I even mentioned the community guidelines about how certain things cannot be spoken about as they are restricted.
My offer mentioned an increase in pricing once the full hours were known, which couldn't be determined until I had spoken with the customer. You treat everyone like a criminal on this platform without allowing them to fully do the job to your standards. It is far too restricted to be able to get all the information from the customer to quote an exact price. That's why you have the option of increasing the task price, is it not?
Please unrestrict my account so that I may complete these discussions and raise or lower my prices accordingly. I do not want to move my tasks off the Airtasker platform, as that then takes away any protection I have should things go awry.
Thanks and appreciation for your assistance. Let's all work together to make this a fair and honest service that profits and benefits all.
- New clients
- Unfair discrimination
- Prejudice
- Inadequate staffing
Preferred solution: Account unrestricted
User's recommendation: Don't ever use!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
No refund yet
- - I cancelled the task 10 days ago and haven't gotten a refund.
- - No phone number; I lowered price as asked and was told the fix would cost over 3000.
I cancelled my task 10 days ago and have not received my refund. It is very annoying that there is no phone number and you have to go through a process for someone to act on this.
My assigned task asked me to lower the price, which I did. He then came back and said it would cost me over 3000 to fix.
Preferred solution: Full refund
User's recommendation: I have no recommendation
Brisbane, Queensland
Waiting on removalists
The boys l got as removalists broke the whole roller door from the spa not fitting under so l am being asked to replace it at the sellers! Huge cost NOT MY FAULT!
Do the people in your business have insurance because this is unfair! Never again if l dont get this cost covered by them@ l will go social media nuts.
So disappointing. I lost my barge booking to come back to island- had to sleep in my car and now only just home in second storm as one last night got me from the delay from damaging the roller doorPlease advise asap
Your contact number is disconnected! Trying to find my removalists who are late! I am new to Airtasker...not sure if I will return.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRemove the restrictions on my account
- - Platinum member reports a mistaken comment and an Instagram name for Airtasker questions; asks removal of restrictions due to status.
Hey. I'm a platinum member.
Yesterday, I mistakenly put a comment for a customer. It happened mistakenly because at that time I was texting another customer on Facebook. I mistakenly put an Instagram name for Airtasker questions.
Please remove my restrictions because I'm a platinum member with a good completion rate. Thanks.
Preferred solution: Apology
User's recommendation: Be safe while you are texting with customers
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