Skip to content
Write review For Business
  • Login

Contact Airtasker Customer Service

Airtasker Phone Numbers and Emails

General Info:

  • +61 130 082 3218

Investors/ Franchising:

  • +6 129 689 5414
    International
  • +61 130 028 8664
Send Message

Airtasker Emails:

Customer Service
Media
Is this your business?

How to Contact Airtasker?

author avatar
PissedConsumer Reporter
How to Contact Airtasker?

Airtasker is an Australian company providing an online marketplace for users to outsource their daily tasks. They have published the email address support@airtasker.com to contact Airtasker customer service for inquiries and assistance. People who want information on how to use this platform as a business to earn money can use the Airtasker email address team@airtasker.com to seek advice from the company agent. Lastly, media@airtasker.com is the Airtasker contact email for media and other related inquiries. Customers seeking efficient responses can choose the email address relevant to their concern to contact Airtasker between office hours.

People seeking general information regarding getting started and the community guidelines can use the Airtasker contact number +61-130-082-3218 to seek assistance from the company agent. For issues related to investors or franchising, +6-129-689-5414 is the Airtasker Sydney contact number available for international customers. People facing problems with posting guidelines and other similar issues can call Airtasker at +61-130-028-8664 between office hours. That would ensure an efficient solution to their concerns.

The address for the Airtasker Sydney office is Airtasker Pty. Ltd., 2003 Level 20, 109 Pitt St., Sydney, New South Wales 2000, Australia. Customers with critical issues and concerns can meet the Airtasker support team by visiting this address or sending a letter to GPO Box 5193, Sydney, NSW 2001, to express those. The company also has a branch in the United Kingdom at 11 Ashley Piece, Ramsbury, Marlborough SN8 2QE, for customers in the respective region to consult. You can also use the Airtasker support phone number specified for this branch if the matter is not critical enough to require an in-person visitation.

The company website contains information like the Airtasker contact details, office addresses, and business hours. Customers can also find the link to the Airtasker app at the bottom of the website's homepage, with options to download it on Android and iPhone. To install it, individuals can log in to their registered account on the website and start using it immediately. The application allows customers to post a task and pick the best offer. You can also use the application to sort out the task details with a secure means of payment and make it public after adding the required information. Downloading this app is also an alternative to using the Airtasker number to contact the support team for information and concerns.

Airtasker Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Airtasker Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Airtasker is 611300823218. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 15% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday.

  • Be prepared for the call as Airtasker may ask you for the following information to identify you as a customer: email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Airtasker Website:

Airtasker Help Center:

Corporate Office Address:

Airtasker Pty. Ltd.
2003 Level 20, 109 Pitt St.
Sydney, New South Wales 2000
Australia

Other Info (opening hours):

Mailing Address:

GPO Box 5193

Sydney, NSW 2001


Other Location:

Airtasker UK Limited

11 Ashley Piece

Ramsbury, Marlborough SN8 2QE

United Kingdom

More contact details

Airtasker Customer Service Reviews

1.4 / 5
Bad
Rudi Ytz
False allegations
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Posted a but someone reported make false allegation i was approaching taskers when I didn't, emailed and filled the form too but no one yot back.

Read full review
Londell Mrs
Don't expect service.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

What service? No one at air tasker appears to care about anything other than being paid. If you employ them, just hope there is no need for any follow-up.

Read full review
Denise H Nfg
No fan

Hi ordered a white pedestal fan on the 27 th September was told it would take two weeks as yet have no fan Thanking you Denise

Read full review
Guest-5877655
Airtasker took double payment from my account. The first guy didnot turn up
stars-rating stars-rating stars-rating stars-rating stars-rating
1.9

Contact is hard.
No reply unless I threaten a third party for help to resolve issue.
Will not ring even though i sent my number numerous times in emails.

Read full review

How Good is Airtasker's Customer Service?

Loralee Wig
Loralee Wig
Feels Disappointed | Jan 01, 2025

I dnt suggest air tasker, i went to a clients house, she wasnt home, expect a clean weed free garden with out her being present. I said no, so i dnt get accused of stealing from her premises, i suggested i come back, she said if i m not prepared to wait 1 n half hours. Cancel the task. So i did, the client was st fault and air tasker billed me. Or i completed a 4 hour job, the client didnt like it and refused to pay, again air tasker billed me. Then my client released my payment, air tasker kept 70% of my income, gave me a cancellation bill , $59 after the job was completed, with great reviews. Air tasker are theives

Read full quote
Sherrilynn Lau
Sherrilynn Lau
Feels Disappointed | Aug 23, 2024

It's very difficult to get in touch and I'm upset. Not happy at the moment

Read full quote
Rasheedah Xnh
Rasheedah Xnh
Feels Disappointed | Jun 26, 2024

Not too bad but in reflection not always good!

Read full quote
Jerry Lcn
Jerry Lcn
Feels Disappointed | Jun 16, 2024

The number was disconnect

Read full quote
Ally Qgq
Ally Qgq
Feels Disappointed | May 29, 2024

I was given a number that didn’t work. I had an important question that never got answered. You people should have a customer service number that works.

Read full quote
Vince V Jyy
Vince V Jyy
Feels Disappointed | May 19, 2024

Not impressed

Read full quote

Summary of Airtasker Customer Service Calls

1.5K TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Airtasker?

Account Question:

  • “Account is not running”
  • “Verify my iD”
  • “Account issue”

Request for Information Question:

  • “Request received to release payment when job isn't do e”
  • “I need confirmatio frim you for a payment i am making fir a task i want done”
  • “Had booked someone tomorrow for assistance with moving house.They have only just notified me that they can’t do it tomorrow but can do it Saturday.I have attempted to contact them to say that I am fllying back to the UK tomorrow night so won’t wo”

Refund Question:

  • “Refund”
  • “Need to.ask.for.the refund.and.pay.the other guy”
  • “Refund if money $67.90 due to tasker cancelled my job”

Payments and Charges Question:

  • “Discount”
  • “Payment”
  • “Pending payment request”

Product/ Service Question:

  • “Tech”
  • “Complaint”
  • “Problem with air tasker”

Activation/ Cancellation Question:

  • “Cancel a task”
  • “Cancel job”
  • “Activation issue”

Employment Question:

  • “I no longer need any more quotes from people.l have given the job to someone”
  • “Organise to get a job done”
  • “New agreement with job provider”

Shipping and Delivery Question:

  • “To get the authorisation on my card removed as the guy never turned up to do the job”
  • “Not received payment”
  • “My task is not coming out to do job”

Return/ Replace Question:

  • “Return payment”
  • “To change my email and to Log back in because I got banned over a year ago”
  • “Need to change my date of birth on airtasker to match my LIC”

Cards Question:

  • “My card was stolen”
  • “Can’t load card”
  • “Won’t let me add my card”

Website/ Application Question:

  • “Trying to get an installation issue resolved.”
  • “Airtasker app doesn’t accept my phone number”
  • “App not loading my tax, I need money urgently”

Staff Question:

  • “Follow up as I am not able to respond to the service providers for my job request”
  • “Customer Service”
  • “Very bad service”

Other Question:

  • “Unable to bid for tasks”
  • “False report”
  • “The people who completed my task haven’t received their money”

Compare Airtasker Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Airtasker? What happened? What can we help you with?
Submit review Don't show this popup